ServeWise online Responsible Service of Alcohol course - Scotland

This self-paced online training course is designed for hospitality staff in Scotland to ensure responsible alcohol service while enhancing customer service skill. Covering the 16 mandatory points required by The Licensing (Scotland) Act 2005, the course explores essential topics such as liquor licensing basics, premises licenses, legal compliance, age-related and other offences, alcohol awareness, refusing service, and managing customer conflict. This course provides flexibility to learn at your convenience from any location with internet access.

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Category

Responsible Service of Alcohol

Servicing

Scotland

Duration

2+ hours

Price

£35

This online training resource is a self-paced learning tool that is flexible and allows you to work through the course at your own pace. It can be completed in the workplace, home or anywhere that has access to an Internet connection.

Some of the areas that will be covered in the course are:

  • Why do you need to do this training?
  • The basics of liquor licensing
  • Premises licences and operating plans
  • Age related offences
  • Other offences and compliance with the law
  • Alcohol: Facts and fiction
  • Alcohol: The good, the bad and the ugly
  • Refusing Service
  • Customer Service and Conflict Management
  • This course covers the 16 points required by The Licensing (Scotland) Act 2005.

We offer bulk pricing for orders of over 10 courses. Please contact us.

Please note: This course is for staff who serve or sell alcohol in licensed premises in Scotland. For staff who wish to progress to become a Personal Licence Holder suitable training is available from ServeWise at www.servewise.co.uk

Testimonials

Feedback from Learners

Join the over 35,000 learners that have received an RSA training through ServeWise Online!

‘The course was laid out very well, all of the relevant information was there and was easy to understand. ’Doing this course saved me a lot of time and I also learned a lot about the new laws and how they affect me at work.’

John
Full time bar person

‘The service provided was extremely helpful. It took me around two and a half hours for me to complete the course. I think online training is a very worthwhile idea.’

Mick
Event and promotions worker football news

‘We were worried about the new laws and how to train the staff properly, I bought courses for all of my staff and was impressed at how easy and suitable this course was for us. The posters provided in the course have also came in useful and are on our pub walls.’

Irene
Premises Manager

‘I completed the ServeWise online course to give me a better chance at getting a job, three weeks later I am working in a pub!’

Amanda
Full time bar person

‘Having completed the ServeWise online course, I think that the course was great, the ‘take notes’ and ‘jargon buster’ facilities were very useful.'

Jennifer
Part time bar person